Connect with us

Hi, what are you looking for?

Coal Region Canary
Coal Region CanaryCoal Region Canary

Coal Region Consumer

PPL Blames High Bills on “Technical Issue”

Were you affected by this billing issue?

ppl electric billing issue

PPL Electric says many of its customers – including people here in Schuylkill County – received really high electric bills recently. And that was due to a “technical issue” according to an apology message from the company president on Tuesday.

Pennsylvanians were already expecting a higher-than-normal electric bill after the utility raised its residential rates 18% at the end of 2022. Businesses were hit with a 26% hike. And all customers are paying at least 52% more for electricity now than they were a year ago.

But the bills people received recently were shocking to many. It wasn’t because they kept that meter spinning, either.

PPL Electric Apologizes for Billing Errors

According to a message sent from PPL Electric president Steph Raymond to customers on Tuesday morning, those unusual bills were the result of basing usage on estimates, not what a customer actually used.

Advertisement. Scroll to continue reading.

“You have a right to expect excellent service from your electric utility. We know that delivering reliable electricity – keeping the lights on for you – must be matched by exceptional customer service,” Raymond says. “In recent weeks, we’ve fallen short of this standard in both our billing and responsiveness to customers.”

Bills sent from Dec. 20 of last year through Jan. 9 were calculated using estimated usage, Raymond says.

“We’ve resolved the technical issue that resulted in a significant number of bills that were based on estimated electricity usage,” she writes in her message. “Estimates based on historical usage may have been higher or lower than actual usage.”

Raymond says customers who got these erroneous bills have already been sent a corrected version. The new bills will reflect actual electricity usage and the amount due will be adjusted.

PPL Electric says it won’t shut off anyone’s service – including residential and small business customers – due to non-payment through March 31. Late fees from January and February have also been waived.

Advertisement. Scroll to continue reading.

Pennsylvania PUC Announces PPL Electric Investigation

On the same day that Raymond issued PPL Electric’s apology, the company was coming under fire over this controversy.

In fact, the Pennsylvania Public Utility Commission announced Tuesday afternoon that it’s launching an investigation into PPL’s billing problems.

Subscribe to Coal Region Canary

Get email updates from Coal Region Canary by becoming a subscriber today. Just enter your email address below to get started!

News Tips?

Let us know of news happening in your area. Use our NEWS TIPS ENTRY FORM
1 Comment

1 Comment

  1. Democratlosers

    February 1, 2023 at 7:16 am

    When will you Democrats realize that DemocRAT Leaders against Coal and Natural gas are causing your misery… DemocRATS are a Cancer .. “FJB” !!.

Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like

Local News

Several Schuylkill County residents say they recently found bizarre printed messages inside packages of items purchased at local grocery stores. The Canary spoke with...

Local Weather

How much are we really going to get? Some say it's still too soon to tell.

PA News

Flights arriving in the cover of night to NEPA.

Local Weather

Slightly more snow expected for Schuylkill County.

Coronavirus in Pennsylvania

Hamburg Area School District may be joining Tamaqua Area in defying the indoor mask mandate announced by the administration of Pennsylvania Gov. Tom Wolf...

Local News

Back on March 10, a call came in to the Schuylkill County 9-1-1 dispatch center. Crews with Minersville’s Goodwill Fire Co. and EMS needed...