The Laundress has issued a recall for approximately 800,000 units of their fabric conditioners, including 730,000 that had previously been recalled on December 1, 2022, along with an additional 13,000 units sold in Canada. The recall was prompted by the discovery of a chemical impurity, ethylene oxide, a known carcinogen that can cause adverse health effects with significant and direct long-term exposure.
Consumers are urged to immediately cease using the recalled fabric conditioners and contact The Laundress for instructions on obtaining a full refund. Consumers who have already requested a refund following the December 2022 recall and reimbursement program need not submit a new request. Refund requests can be made through www.TheLaundressRecall.com, where a complete list of recalled products is also available.
The affected fabric conditioners, featuring “The Laundress – New York” printed at the top of the label, were sold online and at major retailers such as The Laundress, Bloomingdale’s, The Container Store, Saks Fifth Avenue, Target, Nordstrom, Jenni Kayne, Kith, Peruvian Connection, N.Peal, Brooklinen, and others nationwide between 2011 and November 2022, priced between $1 and $20.
To request a refund, consumers who purchased the recalled products on or after January 2021 can submit either a photo of the lot code with their initials and the date written in marker or a receipt, or their email address if purchased through www.TheLaundress.com. Those who purchased the products before January 2021 should contact The Laundress with a photo of the lot code, their initials, and the date written in marker for a full refund of the purchase price with a receipt or the manufacturer’s suggested retail price without a receipt.
After requesting a refund, consumers should dispose of the product by tightly closing the bottle and placing it in household trash. The product should not be emptied before disposal. As of now, no incidents or injuries have been reported.
The Laundress, a subsidiary of Conopco Inc., d/b/a Unilever, based in Englewood Cliffs, New Jersey, is the distributor of the recalled fabric conditioners, which were manufactured in the United States. Consumers can contact The Laundress at 800-681-1915 from 9 a.m. to 5 p.m. ET, Monday through Friday, or visit www.TheLaundress.com and click on “Get Started” on the homepage for more information.
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